1. Satisfaction Guarantee

EigerNLayer offers a 100% satisfaction guarantee on all our services. If you're not completely satisfied with the quality of our services, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription services.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Service Issues: Services that do not function as described or contain significant defects
• Billing Errors: Charges that were made incorrectly or multiple times
• Unused Services: Services that you have not used or accessed (subject to the timeframe restrictions below)
• Service Unavailability: Extended periods of service unavailability due to technical issues on our end
• General Dissatisfaction: If you are unhappy with a service for any reason (subject to our review)

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of purchase for one-time services
• 30 days of purchase for digital products
• 5 days from the billing date for subscription charges

Refund requests submitted after these timeframes may be considered on a case-by-case basis, but we do not guarantee that such requests will be approved.

4. How to Request a Refund

5. Refund Process

5.1 Refund Methods

Refunds will be issued using the same payment method that was used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.

5.2 Refund Timeline

Once approved, refunds are typically processed within 5-7 business days. However, the time it takes for the refund to appear in your account depends on your payment provider and may take additional time (typically 5-10 business days for credit card refunds).

5.3 Partial Refunds

In some cases, we may issue partial refunds if:

• You have used a portion of the service
• Only part of the service did not meet expectations
• You have received some value from the service despite issues

The amount of the partial refund will be determined based on the nature of the issue and the extent of service usage.

5.4 Refund Alternatives

In some situations, we may offer alternatives to a monetary refund, such as:

• Service credits for future use
• Extended service period
• Upgraded service features
• Alternative services that better meet your needs

You are not obligated to accept these alternatives and may still request a monetary refund if eligible.

6. Subscription Cancellations

6.1 How to Cancel a Subscription

You can cancel your subscription at any time through one of the following methods:

• From your account dashboard, navigate to "Subscriptions" and select "Cancel Subscription"
• Email us at support@eigernlayer.com with your cancellation request
• Contact our customer service team by phone at +44 8532 162990

6.2 Effect of Cancellation

When you cancel a subscription:

• You will continue to have access to the service until the end of the current billing period
• No further charges will be made to your payment method
• No automatic refund will be issued for the current billing period

6.3 Refunds for Cancelled Subscriptions

Subscription fees are generally non-refundable for the current billing period. However, if you cancel within 5 days of the most recent billing date, you may request a refund following the process outlined in Section 4.

For annual subscriptions, we may provide a prorated refund for the unused portion of the subscription, less any applicable discounts received for choosing an annual plan.

7. Exceptions and Non-Refundable Items

The following items and situations are generally not eligible for refunds:

• Custom Design Services: Services that have been customized specifically for you based on your requirements, once work has begun
• Services Already Delivered: Completed design work that meets the agreed-upon specifications
• Training and Workshops: After attendance or access has been granted
• Third-Party Services: Any services provided by third parties through our platform (these may be subject to the third party's refund policy)
• Service Disruptions: Temporary service disruptions due to maintenance or circumstances beyond our control
• Account Termination: Services terminated due to violation of our Terms and Conditions
• Changed Requirements: Services that do not meet your expectations due to changes in your requirements after work has begun

We reserve the right to determine eligibility for refunds on a case-by-case basis, even for the situations listed above.

8. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

The Refund Policy that was in effect at the time of your purchase will apply to that purchase. However, any subsequent purchases will be subject to the current Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.