1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We collect information automatically when you:

• Visit our website
• Use our mobile applications
• Open emails from us
• Click on our advertisements

2.3 Third-Party Sources

We may receive information about you from other sources, including:

• Business partners
• Subcontractors in technical, payment, and delivery services
• Advertising networks
• Analytics providers
• Social media platforms

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide Our Services

• Process and fulfill orders
• Manage your account
• Provide customer support
• Facilitate communication within our platform
• Enable collaboration features

3.2 Improve Our Services

• Understand how users interact with our website
• Develop new products and services
• Enhance existing features
• Troubleshoot issues
• Conduct research and analysis

3.3 Communicate With You

• Send transactional emails
• Provide updates about our services
• Deliver marketing communications
• Respond to inquiries
• Request feedback

3.4 Ensure Security and Compliance

• Protect our website and users
• Detect and prevent fraud
• Enforce our terms of service
• Comply with legal obligations

3.5 Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights
• Legal Obligation: Processing necessary to comply with our legal obligations
• Consent: Processing based on your consent

4. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Customer service
• Data analysis
• Email delivery
• Hosting services
• Auditing

4.2 Business Partners

We may share information with business partners to offer you certain products, services, or promotions.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with other third parties when we have your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These include:

• Encryption of sensitive data
• Secure network architecture
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Information

You may have the right to request access to the personal information we hold about you and certain information about our processing.

7.2 Correction

You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

7.3 Erasure

You may have the right to request that we delete your personal information in certain circumstances.

7.4 Restriction

You may have the right to request that we restrict the processing of your personal information in certain circumstances.

7.5 Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.6 Objection

You may have the right to object to our processing of your personal information in certain circumstances.

7.7 Automated Decision-Making

You may have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.9 Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

8.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Preference Cookies: Enable the website to remember your preferences
• Analytics Cookies: Collect information about how you use our website
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

8.3 Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. International Transfers

We may transfer your personal information to countries outside the European Economic Area (EEA) or your country of residence. When we do so, we ensure a similar degree of protection is afforded to your information by ensuring at least one of the following safeguards is implemented:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or relevant authorities
• Using specific contracts approved by the European Commission or relevant authorities that give personal data the same protection it has in Europe
• For transfers to the US, relying on frameworks such as the EU-US Privacy Shield (where applicable)

Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA or your country of residence.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: